Terms of Service

The conditions for using Prefly: what we provide, and what we ask of you.

Source draft of November 13, 2026. Deployment and operation are unverified. This is a pre-launch draft. It will be reviewed by a lawyer and finalized before we take payments. Anything not yet decided is marked as such.

01

About these terms

  • These terms cover the Prefly desktop app, the website (prefly.dev), and the subscription server.
  • The operating company’s name, business details, and a contact email will be added to this page before the official launch.
  • Once finalized, we’ll post any change on this page before it takes effect.

02

What Prefly does

  • AI virtual customers use the website or app you choose, on your own computer, and report errors and the places where they get stuck.
  • The engine that runs tests and the Chrome used for testing run on your computer. Run records and reports stay on your computer too.
  • The AI judging is done with your own AI key, with Codex or Claude Code signed in on this computer, or with a Prefly plan that needs no key (in preparation).
  • Prefly hasn’t launched yet, so features, prices, and screens may change or stop.

03

Your account

  • The source uses self-hosted Keycloak OpenID Connect, email codes and configured social connections. Actual deployment, delivery and provider settings need separate confirmation.
  • Signing in from the app connects that computer to your account. You can see and disconnect devices on the account page.
  • You can add one Korean mobile number, and a number can belong to only one account.
  • Web deletion requires direct authentication within 10 minutes. Local personal-data and access removal, identity-provider deletion and external payment cleanup are separate. A 204 confirms only local deletion, not stopped external billing or refunds.

04

What we ask of you

  • Only test websites and apps you have permission to test.
  • Sign-ins and payments use only the test accounts you enter. Don’t use real customer accounts or make real payments.
  • CAPTCHAs and identity checks are never bypassed. Prefly stops at that step and hands it to a person.
  • Limits are in place to prevent abuse. For example, verification texts are limited to 5 a day per account and per number.
  • Treat CI tokens like passwords. The full token is shown only once when created; each account can have up to 10 active tokens, and each expires within a year.

05

Plans and credits

  • If the judging uses your own AI key, or Codex or Claude Code on this computer, you pay Prefly nothing. That AI company’s own prices and terms apply.
  • Plans that need no key: Pro is ₩19,000 a month or ₩182,400 a year, and Max is ₩190,000 a month or ₩1,824,000 a year. These are planned pre-launch prices and may change; whether VAT is included will be stated when we open payments.
  • Credits are the unit used when calling AI models through Prefly’s servers. Each month you get 500 credits free, 1,500 on Pro, or 20,000 on Max. Yearly plans also receive one month’s worth each month.
  • Credits don’t roll over. When the new month’s credits arrive, any left over expire.
  • Paid planning, execution and review require confirmation. An estimate is not a reservation or execution guarantee. Insufficient credits are rejected before calling the model. An unknown result, held credits, settlement and upstream billing are separate. Returned credits may be usable, expired or unresolved; they are not the current balance.
  • There is currently no way to buy credits on their own.

06

Payment, renewal, and cancellation

  • We don’t take payments yet, and the payment company hasn’t been chosen.
  • Once payments open, plans renew automatically at the end of each period (one month or one year) at the price at that time.
  • If a renewal payment fails, we retry after 1, 3, and 7 days; if it still fails, the plan ends and you return to free. We email you about the failure and the end.
  • Cancellation and resumption record local scheduling and external work for the original target. Stopped external billing requires provider evidence; no actual adapter is configured in this source. An individual reservation, cancellation or refund fact does not confirm overall cleanup, a full refund or credit recovery.
  • Upgrading to a more expensive plan or to yearly billing takes effect immediately. The unused part of the current period is subtracted from the new price, and the new period starts on the day you switch.
  • We’re preparing downgrades to a cheaper plan so they take effect after the current period ends.

07

Refunds and withdrawal

  • The refund and withdrawal policy hasn’t been decided yet. It will be added to this section after legal review, before we open payments.
  • We won’t take payments until the policy is set.

08

Limits of AI results

  • The virtual customers’ actions and the reviews are done by AI. AI can be wrong or miss things.
  • Only problems that reproduce under the same conditions are reported as issues, but we don’t guarantee that every error will be found. Use the report as input and make release decisions yourself.
  • What the AI types and clicks during a test really happens on that site. Run tests in a test environment or with test accounts.

09

Your records and results

  • Run records, screenshots, and reports stay on your computer and aren’t sent to Prefly’s servers.
  • Screens and instructions used for AI judging go to an AI company depending on the method you choose. The Privacy Policy has the details.

10

Contact

  • There’s no contact email yet. Until launch, we take inquiries through the contact form on the company page.
  • The address that sends notification emails doesn’t accept replies.